Frequently Asked Questions

Actionway is a capability layer for AI agents.

It gives your Agent one place to discover and access external capabilities such as image and video generation, voice, music, search, geo data, media processing, and other specialized services.

Instead of opening accounts with multiple providers, managing subscriptions, storing separate API keys, and figuring out different interfaces, your Agent can discover the capability it needs through Actionway and use it through a unified interface.

One account. One balance. The capabilities your Agent needs to get the job done.

Actionway is designed primarily for people who already use AI agents to get real work done.

That includes researchers, marketers, creators, founders, growth and sales professionals, independent operators, small studios, and Agent-native teams.

Developers can also use Actionway directly through its HTTP interfaces, but you do not need to be a developer to benefit from Actionway.

AI agents are increasingly capable of planning work, but many real tasks still require external tools, data, models, or services.

Without Actionway, using one of those capabilities may require you to:

• find a provider;
• create another account;
• subscribe or add funds;
• add a payment method;
• obtain an API key;
• understand another API;
• configure it in your Agent; and
• separately manage failures, billing, and support.

Actionway is designed to reduce that friction.

Your Agent can discover available capabilities, inspect what they can do, understand their price and limitations, and—when paid execution is available—request and execute them through one Actionway account.

Not exactly.

Actionway is designed around what your Agent needs to accomplish rather than around a directory of APIs.

The underlying supply may come from different Tool Providers, but Actionway standardizes discovery, capability information, pricing, execution, billing, results, and receipts so your Agent does not need to manage each provider separately.

The basic interaction model is:

discover → inspect → run

Your Agent can first describe what it needs and discover relevant Capabilities.

It can then inspect a Capability to understand:

• what it does;
• required inputs;
• limitations;
• pricing or billing units; and
• other relevant execution information.

When paid execution is available, your Agent will also be able to request execution through Actionway.

No.

That is one of the main reasons Actionway exists.

Your Agent can discover Capabilities based on the task it is trying to complete instead of having every Tool manually inserted into its prompt or configuration.

Yes, once you authorize it to do so and paid execution is available.

Your Agent may discover, inspect, request quotes, and initiate authorized Tool Calls on your behalf.

You remain responsible for configuring appropriate permissions, budgets, spending controls, and usage rules for your Agent.

A Capability is an external function your Agent can discover and use through Actionway.

A Capability defines things such as:

• what it can do;
• what inputs it requires;
• what output it returns;
• how it is priced;
• its limitations; and
• how execution success or failure is determined.

Examples can include media generation, voice generation, search, geographic data, transcription, media processing, and other specialized functions.

Tools that appear similar can differ significantly in:

• quality;
• speed;
• supported inputs;
• resolution;
• duration;
• output format;
• limitations; and
• price.

Actionway exposes these differences so an Agent can select a Capability that fits the task instead of treating all Tools in a category as interchangeable.

Actionway can help your Agent discover and compare suitable Capabilities.

Where multiple appropriate options are available, Capability information can help the Agent evaluate trade-offs such as price, functionality, latency, and quality.

Actionway may also support routing or fallback between providers for certain Capabilities.

Not every Capability necessarily has multiple providers.

Generally, no.

A core purpose of Actionway is to let users access supported external capabilities without separately registering with, subscribing to, or managing credentials for every underlying provider.

Certain Capabilities may have provider-specific requirements or restrictions.

Where reasonably available, Actionway may provide information regarding the Tool Provider and applicable data practices on the relevant Capability page.

Actionway is designed around pay-as-you-go usage, rather than requiring a separate subscription for every Tool Provider.

Different Capabilities may use different billing units, such as:

• per successful call;
• per second;
• per generated result;
• per unit of data; or
• another unit shown for that Capability.

The applicable billing information is shown when you inspect the Capability.

Actionway is designed to provide pricing information before execution.

For applicable paid workflows, Actionway may provide a Quote showing information such as:

• the expected cost;
• the applicable billing unit;
• the expected result scope; and
• where appropriate, a maximum authorized spend.

Your Agent can then request authorization before the paid execution occurs.

Yes.

Underlying Tool Provider pricing and availability can change.

Updated prices apply prospectively to future Tool Calls and do not retroactively change the price of Tool Calls that have already been accepted for execution.

When paid execution becomes available, you will be able to purchase Actionway balance using U.S. dollars and use that balance to pay for eligible Tool Calls.

You will not need to separately fund each Tool Provider.

No.

Purchased Balance does not expire.

Purchased Balance is intended only for purchasing eligible Actionway services.

It is not a general-purpose wallet and generally cannot be transferred to another user or withdrawn as cash, except through an eligible refund under Actionway's refund policy.

Actionway may provide trial, promotional, bonus, referral, or complimentary Credits.

Promotional Credits may have an expiration date and do not have cash value.

Any applicable expiration date or special conditions will be disclosed when the Promotional Credits are provided.

When paid execution becomes available, Auto Pay will allow you to automatically replenish your Purchased Balance.

You select:

1. your Recharge Threshold; and
2. your Recharge Amount.

For example, you could choose to automatically add $50 of Purchased Balance whenever your available Balance falls below $10.

You do.

Both the Recharge Threshold and Recharge Amount are selected by you.

You can change them or disable Auto Pay through your account settings.

You are responsible for setting appropriate spending controls for your Agent.

Actionway may provide safeguards such as:

• spending alerts;
• usage limits;
• monthly Auto Pay limits;
• throttling; and
• abnormal-usage detection.

The availability of particular safeguards may depend on your account and the current version of the Service.

Yes.

If your Balance repeatedly falls below your selected Recharge Threshold, Auto Pay may trigger multiple recharges according to your settings and any applicable spending limits.

A Tool Call is a request to execute a Capability through Actionway.

A Tool Call may be initiated by you, your application, or an Agent you have authorized.

A Tool Call is successful when the requested Tool execution is successfully completed according to Actionway's execution records and the applicable Capability.

A Tool Call is not considered failed simply because the result did not meet your subjective expectations.

No.

A Tool Call that Actionway's systems classify as Failed because the requested execution was not successfully completed will not be charged.

A successful Tool Call is not considered failed merely because:

• the result did not meet your expectations;
• an AI-generated output was inaccurate or incomplete;
• a search did not return the result you expected; or
• the output was not useful for your intended purpose.

Successfully executed Tool Calls may still be charged.

Tool Calls initiated by an Agent you have authorized are treated as activity initiated through your account.

If an Agent makes repeated successful calls because of its configuration, workflow, retry logic, or other behavior under your control, those calls may be charged normally.

For this reason, we recommend using appropriate budgets, limits, and spending safeguards.

Actionway is designed to return execution status and, where applicable, a Receipt showing relevant information such as:

• the Capability used;
• execution status;
• actual usage;
• actual charge; and
• other execution information.

Some Capabilities, such as video, music, lipsync, or other longer-running processes, may execute asynchronously.

Instead of returning the final result immediately, Actionway may return a job or execution reference that can be used to retrieve or receive the completed result when it becomes available.

Yes.

After paid Balance purchasing becomes available, you may request a refund of eligible unused Purchased Balance within 30 days after the applicable purchase.

Email **assist@actionway.ai** and include:

• the email address associated with your Actionway account; and
• the amount you would like refunded.

You can only receive a refund for eligible Purchased Balance that remains unused.

For example, if you purchased $100 and used $70, the maximum eligible refund from that purchase would generally be $30.

If the refund amount you request exceeds your eligible unused Balance, the refund will be limited to the eligible Balance available.

After Actionway approves a valid refund request, Actionway will process or issue the refund within seven (7) business days.

Your financial institution or payment provider may take additional time to make the funds available to you.

Generally, no.

Successfully executed and consumed Tool Calls are non-refundable merely because the result did not meet your expectations.

Actionway may correct or refund charges involving:

• duplicate charges;
• verified billing errors;
• Failed Tool Calls that were incorrectly charged; or
• Tool Calls that were clearly not executed but were incorrectly charged.

For billing support, contact **assist@actionway.ai**.

By default, Actionway does not persistently store the substantive contents of Tool Inputs or Tool Outputs after the applicable Tool Call has been completed.

Limited temporary retention may occur where reasonably necessary for support, debugging, fraud prevention, security investigations, or legal compliance.

Actionway may retain operational and billing metadata such as:

• which Capability was used;
• when it was used;
• execution status;
• usage;
• amount charged;
• job or request identifiers; and
• receipt information.

This is different from permanently storing the substantive Tool Input or Tool Output itself.

No.

Actionway should not be treated as your Agent's permanent memory, conversation archive, backup service, or long-term content storage system.

If your Agent needs continued access to Tool Inputs, Tool Outputs, files, context, conversation history, or previous results, you should ensure that your Agent, application, database, or other system has appropriate storage and retrieval capabilities.

In limited circumstances involving support, debugging, fraud, abuse, security, or similar issues, relevant Tool Input or Tool Output content may generally be retained for up to 30 days.

Longer retention may occur where required by law or reasonably necessary for an ongoing legal, security, fraud, abuse, or compliance matter.

No, unless you expressly opt in.

Actionway does not use the substantive contents of your Tool Inputs or Tool Outputs to train generalized AI or machine-learning models unless you specifically choose to allow such use.

Potentially, yes.

When your Agent invokes a third-party Tool, Actionway may transmit the information reasonably necessary to execute that Tool Call to the applicable Tool Provider.

Not necessarily.

Tool Providers may have their own:

• privacy policies;
• retention periods;
• logging practices;
• AI training practices;
• subprocessors;
• security practices; and
• processing locations.

Actionway's own retention and training practices do not necessarily apply after information has been transmitted to an independent Tool Provider.

Where reasonably available, Actionway may provide information regarding the Tool Provider and applicable data practices on the relevant Capability page.

Yes.

An Agent you authorize to access your Actionway account or credentials may initiate activity on your behalf.

You are responsible for configuring appropriate:

• permissions;
• budgets;
• Tool access;
• spending controls; and
• safeguards.

Generally, yes.

You are responsible for protecting your account credentials, API keys, tokens, and other authentication information.

Revoke or rotate the affected credentials as soon as possible and contact:

**assist@actionway.ai**

You should also review your Agent configuration and recent account activity.

Actionway is being designed to support Agent-native teams as well as individual users.

Team and enterprise functionality may include shared budgets, Projects, Agent permissions, cost attribution, spending controls, and other administrative capabilities.

Yes.

Enterprise, team, high-volume, and customized commercial arrangements may be available.

Contact:

**assist@actionway.ai**

Yes.

Enterprise customers may enter into separate agreements such as:

• Master Services Agreements;
• Order Forms;
• Enterprise Agreements;
• Data Processing Addenda; and
• Service Level Agreements.

Where a separately executed agreement expressly conflicts with the standard Terms of Service, the separately executed agreement may control to the extent stated in that agreement.

A Data Processing Addendum may be available for qualifying enterprise customers.

Contact **assist@actionway.ai** for details.

For support, billing questions, refunds, privacy inquiries, or enterprise requests:

**assist@actionway.ai**

Please review our:

• Terms of Service
• Privacy Policy

for complete information about the rules governing your use of Actionway.

If there is any inconsistency between this FAQ and the applicable Terms of Service or Privacy Policy, the Terms of Service or Privacy Policy will control.